Service SLA
Service_SLA
33 columns Fetched February 27, 2026
Columns
SR_Service_RecID Numeric
Also in 21 reports
Document Expense Invoice Expense Invoice Product Invoice Time Project Schedule Screen Connect Session Service Service Custom Fields Service Metrics Aging Service Metrics Counts Service Note Service Task Service Open Service Summary Service Summary Open Surveys By Ticket Ticket Audit Time Transaction
Summary Text nullable
SR_SLA_RecID Numeric
Also in 8 reports
SLA_Name Text nullable
Responded_Minutes Numeric
Responded_Hours Numeric nullable
Date_Responded_UTC DateTime nullable
Responded_By Text nullable
Resplan_Minutes Numeric
ResPlan_Hours Numeric nullable
Date_Resplan_UTC DateTime nullable
Resplan_BY Text nullable
Resolved_Minutes Numeric
Resolution_Hours Numeric nullable
Date_Resolved_UTC DateTime nullable
Resolved_By Text nullable
Minutes_Waiting Numeric
Expected_Resolution_Expiration_Date DateTime nullable
Expected_Resplan_Expiration_Date DateTime nullable
Expected_Responded_Expiration_Date DateTime nullable
Min_Expected_Expiration_Date DateTime nullable
SLA_Status_Text Text nullable
Office_Calendar_RecID Numeric nullable
Also in 5 reports
SR_Status_RecID Numeric
Also in 1 report
Closed_Flag Boolean nullable
Time_Zone Text nullable
Last_Update DateTime nullable
Updated_By Text nullable
Expected_Resolution_Expiration_Date_UTC DateTime nullable
Expected_Resplan_Expiration_Date_UTC DateTime nullable
Expected_Responded_Expiration_Date_UTC DateTime nullable
Min_Expected_Expiration_Date_UTC DateTime nullable
Last_Update_UTC DateTime nullable
| Name | Type | Nullable | Also In |
|---|---|---|---|
| SR_Service_RecID | Numeric | No | 21 reports Document Expense Invoice Expense Invoice Product Invoice Time Project Schedule Screen Connect Session Service Service Custom Fields Service Metrics Aging Service Metrics Counts Service Note Service Task Service Open Service Summary Service Summary Open Surveys By Ticket Ticket Audit Time Transaction |
| Summary | Text | Yes | unique |
| SR_SLA_RecID | Numeric | No | |
| SLA_Name | Text | Yes | unique |
| Responded_Minutes | Numeric | No | unique |
| Responded_Hours | Numeric | Yes | unique |
| Date_Responded_UTC | DateTime | Yes | unique |
| Responded_By | Text | Yes | unique |
| Resplan_Minutes | Numeric | No | unique |
| ResPlan_Hours | Numeric | Yes | unique |
| Date_Resplan_UTC | DateTime | Yes | unique |
| Resplan_BY | Text | Yes | unique |
| Resolved_Minutes | Numeric | No | unique |
| Resolution_Hours | Numeric | Yes | unique |
| Date_Resolved_UTC | DateTime | Yes | unique |
| Resolved_By | Text | Yes | unique |
| Minutes_Waiting | Numeric | No | unique |
| Expected_Resolution_Expiration_Date | DateTime | Yes | unique |
| Expected_Resplan_Expiration_Date | DateTime | Yes | unique |
| Expected_Responded_Expiration_Date | DateTime | Yes | unique |
| Min_Expected_Expiration_Date | DateTime | Yes | unique |
| SLA_Status_Text | Text | Yes | unique |
| Office_Calendar_RecID | Numeric | Yes | 5 reports |
| SR_Status_RecID | Numeric | No | 1 report |
| Closed_Flag | Boolean | Yes | unique |
| Time_Zone | Text | Yes | unique |
| Last_Update | DateTime | Yes | unique |
| Updated_By | Text | Yes | unique |
| Expected_Resolution_Expiration_Date_UTC | DateTime | Yes | unique |
| Expected_Resplan_Expiration_Date_UTC | DateTime | Yes | unique |
| Expected_Responded_Expiration_Date_UTC | DateTime | Yes | unique |
| Min_Expected_Expiration_Date_UTC | DateTime | Yes | unique |
| Last_Update_UTC | DateTime | Yes | unique |