SLA

SLA

17 columns Fetched February 27, 2026

Related Reports

Agr Type 1 shared Configs 1 shared SLAPriority 1 shared Service 1 shared Service Open 1 shared

Columns

SR_SLA_RecID Numeric

Also in 8 reports

Agr Type Configs SLAPriority Service Service Open Service SLA Service Summary Service Summary Open

SLA_Name Text nullable

Responded_Hours Numeric nullable

ResPlan_Hours Numeric nullable

Resolution_Hours Numeric nullable

Responded_Pct Numeric nullable

ResPlan_Pct Numeric nullable

Resolution_Pct Numeric nullable

Default_Flag Boolean nullable

Last_Update DateTime

Updated_By Text nullable

Hours_Type_ID Text nullable

Description Text nullable

Office_Calendar_RecId Numeric nullable

Application_Order Numeric nullable

Time_Zone Text nullable

Last_Update_UTC DateTime

Name	Type	Nullable	Also In
SR_SLA_RecID	Numeric	No	8 reports Agr Type Configs SLAPriority Service Service Open Service SLA Service Summary Service Summary Open
SLA_Name	Text	Yes	unique
Responded_Hours	Numeric	Yes	unique
ResPlan_Hours	Numeric	Yes	unique
Resolution_Hours	Numeric	Yes	unique
Responded_Pct	Numeric	Yes	unique
ResPlan_Pct	Numeric	Yes	unique
Resolution_Pct	Numeric	Yes	unique
Default_Flag	Boolean	Yes	unique
Last_Update	DateTime	No	unique
Updated_By	Text	Yes	unique
Hours_Type_ID	Text	Yes	unique
Description	Text	Yes	unique
Office_Calendar_RecId	Numeric	Yes	unique
Application_Order	Numeric	Yes	unique
Time_Zone	Text	Yes	unique
Last_Update_UTC	DateTime	No	unique