SLA
SLA
17 columns Fetched February 27, 2026
Columns
SR_SLA_RecID Numeric
Also in 8 reports
SLA_Name Text nullable
Responded_Hours Numeric nullable
ResPlan_Hours Numeric nullable
Resolution_Hours Numeric nullable
Responded_Pct Numeric nullable
ResPlan_Pct Numeric nullable
Resolution_Pct Numeric nullable
Default_Flag Boolean nullable
Last_Update DateTime
Updated_By Text nullable
Hours_Type_ID Text nullable
Description Text nullable
Office_Calendar_RecId Numeric nullable
Application_Order Numeric nullable
Time_Zone Text nullable
Last_Update_UTC DateTime
| Name | Type | Nullable | Also In |
|---|---|---|---|
| SR_SLA_RecID | Numeric | No | |
| SLA_Name | Text | Yes | unique |
| Responded_Hours | Numeric | Yes | unique |
| ResPlan_Hours | Numeric | Yes | unique |
| Resolution_Hours | Numeric | Yes | unique |
| Responded_Pct | Numeric | Yes | unique |
| ResPlan_Pct | Numeric | Yes | unique |
| Resolution_Pct | Numeric | Yes | unique |
| Default_Flag | Boolean | Yes | unique |
| Last_Update | DateTime | No | unique |
| Updated_By | Text | Yes | unique |
| Hours_Type_ID | Text | Yes | unique |
| Description | Text | Yes | unique |
| Office_Calendar_RecId | Numeric | Yes | unique |
| Application_Order | Numeric | Yes | unique |
| Time_Zone | Text | Yes | unique |
| Last_Update_UTC | DateTime | No | unique |